FAQ

Customer Service Hours of Operation
Tuesday - Friday 10 AM - 4 PM (PST) Closed the last 2 weeks of the year Current Time In Portland: https://time.is/Portland,_Oregon
Wed, Jun 19, 2024 at 8:29 AM
Pre-orders & why your order hasn't shipped yet
The following applies to both coldbusted.org direct and Bandcamp orders. If you are wondering where your order is, you may want to double check your or...
Sat, Jan 11, 2025 at 11:25 AM
Ordering Direct from Bandcamp
The following shipping methods apply to all Bandcamp orders only. UPDATED AS OF 2024.01.04 PRE-ORDERS: If your order contains a pre-order item, all ...
Sat, Jan 25, 2025 at 10:59 AM
Ordering Direct from coldbusted.org
The following applies to coldbusted.org direct orders only.  UPDATED AS OF 2024.04.13   GENERAL: If your order contains a pre-order item, all items ...
Sat, Jan 25, 2025 at 10:56 AM
VAT in the EU
If you ordered direct on coldbusted.org: As of July 1, 2021, the way VAT is applied to orders shipping to EU countries from outside the EU has changed. ...
Mon, Oct 11, 2021 at 10:11 AM
Returns
Return Policy Available at Cold Busted
Thu, Dec 7, 2023 at 10:49 AM
Change Of Address
Our fulfillment center processes orders instantly so unfortunately, changes to your address cannot be made - unless it contains a pre-order. If you ordere...
Mon, Mar 29, 2021 at 10:49 AM
Import Duty Taxes / Custom Charges
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an i...
Mon, Mar 29, 2021 at 9:54 AM
Cancel My Order
Orders are automatically processed and fulfilled. Once an order has been placed it can not be changed or canceled UNLESS the release is a pre-order. If the ...
Mon, Mar 29, 2021 at 10:53 AM
My Package Shipped To A Different Address
When your order comes in from Bandcamp it is sent to our fulfillment center, Whiplash, exactly the way Bandcamp received it. Nothing is changed to your orde...
Thu, May 31, 2018 at 4:19 PM